Frequently Asked Questions
If you question is not answered in the below, please feel free to open a chat with us directly using the chat icon in the bottom left corner.
Getting Started
How does a Kent Veg Box subscription work?
How does a Kent Veg Box subscription work?
When you become a customer, you choose the size of box and delivery frequency that suits you - usually weekly or fortnightly.
Each week, we speak with our local farmers to see what crops are available. We then decide what goes into the boxes, order the veg in bulk from Kent farms, collect and pack it on Tuesday.
Your box is then delivered between Wednesday and Friday, depending on where you live.
We publish what’s in each week’s box on our website on Tuesday.
When will my first box arrive?
When will my first box arrive?
Your first delivery depends on your postcode and the delivery route for your area. This delivery day will be the same each week.
You can use our delivery checker to see when we can deliver to you before placing your order.
Am I tied into a contract?
Am I tied into a contract?
No. There are no ties or long-term contracts.
You can skip, pause, make changes or cancel through your account. We want Kent Veg Box to work for you, not lock you in.
Payments & Subscriptions
How do payments work?
How do payments work?
You enter your payment details once, and your card is stored securely for future orders.
Payments are taken on Sundays, before your delivery the following week.
From your online customer portal, you can skip, pause, cancel, or add items to your box before your next order is processed.
Will I be reminded before payment is taken?
Will I be reminded before payment is taken?
Yes. We’ll email you before your upcoming order is charged, giving you time to make any changes, skip, delay, or pause your box before payment is taken.
How do I take holidays or make changes?
How do I take holidays or make changes?
You can manage everything from your online customer portal.
From there, you can skip a delivery, pause your box, cancel, add extras, or make changes to your subscription.
How do I cancel my subscription?
How do I cancel my subscription?
You can cancel your subscription by logging into your account and using the customer portal.
You can cancel one subscription or all of your subscriptions. Just make sure any changes are made before your next order is processed.
Delivery
Where and when do you deliver?
Where and when do you deliver?
We deliver to areas across Kent, London and East Sussex.
Delivery takes place between Wednesday and Friday, depending on your postcode. You can use our delivery checker to see if we cover your area and which day we deliver to you.
Can I skip or delay a delivery?
Can I skip or delay a delivery?
Yes. You can skip or delay your box from your account before your weekly payment is taken.
This is useful if you’re away, still have plenty of veg left, or just don’t need a box that week.
Do I need to be home for delivery?
Do I need to be home for delivery?
No. Our drivers can leave your box in a safe place.
You can add delivery instructions to your account, such as “leave by the front door”, “side gate”, “porch”, or “with a neighbour”.
What time will my box arrive?
What time will my box arrive?
Delivery times vary depending on the route, traffic and number of deliveries that day. We typically arrive early in the day.
Your box will arrive on your confirmed delivery day, and you don’t need to be home as long as you’ve left clear delivery instructions.
What's in the Box
What comes in the veg box?
What comes in the veg box?
The contents change each week depending on what our Kent farms are harvesting.
Our boxes are seasonal, so you’ll see familiar staples alongside different crops throughout the year. You can see what’s in this week’s box here.
Can I choose what goes in my box?
Can I choose what goes in my box?
Our veg boxes are seasonal and farm-led, so the weekly contents are chosen based on what’s fresh, available and good quality from our Kent growers.
However, you can set up to three box exclusions. If there’s something you really don’t like, we’ll do our best to leave it out.
Is your veg organic?
Is your veg organic?
No, our veg boxes are not certified organic.
We do use some organic producers, but the majority of our veg comes from smaller Kent growers who use no, or very little, artificial fertilisers and insecticides.
Because of that, you may occasionally find the odd weed, mark, or little traveller in your produce — but we think that’s a small price to pay for fresher veg, healthier soil, and a more natural way of growing.
Sorry, but I just don’t like beetroot…
Sorry, but I just don’t like beetroot…
No problem. You can set up to three box exclusions in your account, and we’ll substitute another veg if that item is in your box.
That said, we do recommend trying everything first. The flavour difference between fresh Kent produce and supermarket veg can be huge, plenty of customers have been converted back to sprouts, cabbage and plenty more.
Adding Extras
How do I add products to my subscription?
How do I add products to my subscription?
You will either checkout separately or add the product into your upcoming charge. Either way, anything added will be included in your next box delivery.
To add a product to your recurring order, find the product in the shop and choose the subscription or “add to my box” option.
If you have multiple boxes, you may be asked which box you would like to add it to.
Can all products be added as recurring items?
Can all products be added as recurring items?
Pretty much everything, yes. Some products cannot currently be ordered on a recurring basis, but just ask and we can get it setup as recurring subscription.
Can I buy veg or fruit boxes as a one-off order?
Can I buy veg or fruit boxes as a one-off order?
Our veg and fruit boxes are subscription-only.
They are our core products, and regular subscriptions allow us to plan properly, commit to our local suppliers, reduce waste and keep supporting farms around Kent.
Farming, Freshness & Sustainability
Is your veg organic?
Is your veg organic?
No, our veg boxes are not certified organic.
We do use some organic producers, but the majority of our veg comes from smaller Kent growers who use no, or very little, artificial fertilisers and insecticides.
Because of that, you may occasionally find the odd weed, mark, or little traveller in your produce — but we think that’s a small price to pay for fresher veg, healthier soil, and a more natural way of growing.
Where does your veg come from?
Where does your veg come from?
All of our veg comes from suppliers in Kent.
We work with small market gardeners and producers - the sort of growers you might see at a farmers’ market. Some are organic, but most are not certified organic. What matters to us is working with local farms who grow good-quality produce with care.
Our veg boxes use 100% Kent veg.
Where does your fruit come from?
Where does your fruit come from?
Our fruit comes from Kent whenever possible.
However, fruit does not grow all year round in Kent, so outside the main Kent fruit season we may supplement boxes with fruit from trusted suppliers, including citrus during the winter months.
If you choose a Kent-only fruit box, please note that at certain times of year it may mainly contain apples and pears.
Where does your meat come from?
Where does your meat come from?
Our meat comes from Kent farms and is free-range. Our beef is grass-fed.
It is butchered on site, and the farms use small local abattoirs. The beef is hung for three weeks before butchering, making it beautifully tender. The animals are outdoors as much as possible, and the farms do not use broad-spectrum antibiotics.
Where does your fish come from?
Where does your fish come from?
Our fish comes from Boathouse Fisheries, a traditional fishmonger in coastal Kent, sourcing fresh seafood daily and directly from local fishermen.
Founded by experienced fishmongers Cieron and Richard, Boathouse is committed to high-quality seafood, responsible fishing practices, and delivering the freshest catch available.
It is delivered fresh, not frozen.
Why is the veg not washed?
Why is the veg not washed?
Our veg comes to you as it comes from the farm.
That means it may arrive with a little soil on it and is not washed or polished like supermarket produce. This helps keep it fresher for longer and reduces unnecessary processing.
Still need help?
Reach out to us directly using the chat feature in the bottom left, and we’ll be happy to help.
