Frequently Asked Questions
How does a Kent Veg Box subscription work?
How does a Kent Veg Box subscription work?
Choose the box & frequency that suits your household, and place your first order, and we’ll deliver it on your confirmed delivery day. After your first order, your subscription continues automatically. We charge your card on the Sunday before each delivery, and your box arrives on the same day each week. Swapping, changing frequency and cancelling can all be done inside the Manage Box page.
When will my first box arrive?
When will my first box arrive?
Your first delivery date depends on your postcode and the day our drivers are in your area. This delivery day will be the same each week.
You can use our delivery checker to see when we can deliver to you before placing your order.
When do you take payment?
When do you take payment?
We charge your card on the Sunday before your delivery.
You’ll receive a reminder email on Saturday, giving you time to skip, delay, or make changes before payment is taken.
Can I skip or delay a delivery?
Can I skip or delay a delivery?
Yes. You can skip or delay your box from your account before your weekly payment is taken.
This is useful if you’re away, still have plenty of veg left, or just don’t need a box that week.
Am I tied into a contract?
Am I tied into a contract?
No. Your subscription is flexible.
You can skip, pause, delay or cancel your subscription from your account. We just ask that changes are made before your next order is processed.
Do I need to be home for delivery?
Do I need to be home for delivery?
No. Our drivers can leave your box in a safe place.
You can add delivery instructions to your account, such as “leave by the front door”, “side gate”, “porch”, or “with a neighbour”.
What comes in the veg box?
What comes in the veg box?
The contents change each week depending on what our Kent farms are harvesting.
Our boxes are seasonal, so you’ll see familiar staples alongside different crops throughout the year. You can see what’s in this week’s box here.
Can I choose what goes in my box?
Can I choose what goes in my box?
Our veg boxes are seasonal and farm-led, so the weekly contents are chosen based on what’s fresh, available and good quality from our Kent growers.
However, you can set up to three box exclusions. If there’s something you really don’t like, we’ll do our best to leave it out.
Is your veg organic?
Is your veg organic?
No, our veg boxes are not certified organic.
We do use some organic producers, but the majority of our veg comes from smaller Kent growers who use no, or very little, artificial fertilisers and insecticides.
Because of that, you may occasionally find the odd weed, mark, or little traveller in your produce — but we think that’s a small price to pay for fresher veg, healthier soil, and a more natural way of growing.
